Our healthcare industry is chaotic.
Is your team frustrated and struggling to deliver the personal care that your patients so desperately need？
Imagine if there was a one-stop resource with proven solutions, making it easier for you to overcome all these challenges.
Imagine if you could gain insights directly from an implementation expert who has personally led numerous successful improvement efforts in healthcare organizations like yours.
Well, you don’t have to imagine it. You just found your new secret weapon (and unfair advantage).
Authored by noted industry expert Mark David Jones, this transformative book revolutionizes the way healthcare professionals like you lead, engage your team, and deliver exceptional patient care.
B. Joseph Pine II
Coauthor, The Experience Economy: Competing for Customer Time, Attention, and Money
"As someone who has studied not just Disney but experiences the world over, no one captures the nuts-and-bolts of creating a world-class 'wow' experience like Mark David Jones. And I so love that he focuses here on the healthcare industry, for research shows that the better the patient experience, the better the outcomes. And that's what truly matters in healthcare. So read Results Stat! and follow its tools and prescriptions to transform both the patient and the caregiver experience to be magical. Now."
Order at HBR Press
Premium Signed Copy (No Extra Charge!) or eBook
Audio Book (Coming soon)
Discount for bulk orders!
Loads of practical tools.
Award-winning results.
Make excellence easier!
The book to buy this year!
Sue Kong
Director, NHS Elect, National Health Service UK
“What an amazing book! It is like having a mentor and coach to get us all from the page to action.” “Exceptional customer care in healthcare isn’t just a service – it’s an experience that people will remember for the rest of their lives or until their next interaction with your organization. This guide offers a comprehensive roadmap, providing practical insights, real world examples and templates from Mark David Jones’ long career with top global organizations for implementing empathetic processes seamlessly. ‘Results Stat’ is an indispensable resource for organizations navigating change by fostering meaningful and compassionate staff and patient engagement”
“Results Stat!” – your ultimate guide to igniting success in the fast-paced world of healthcare.
Why Results Stat! Is Essential for Healthcare Professionals
In your fast-paced and demanding world of healthcare, effective leadership isn’t just desirable – it’s absolutely essential. Results Stat! offers compelling reasons why clinical professionals like you must make this book an indispensable part of your toolkit, with comprehensive implementation tools for all aspects of your career success:
Shreyshree Raja
Former Director, Leadership & Organizational Development Mount Sinai Hospital and St Michael’s Hospital, Toronto, Ontario, Canada
Our current healthcare landscape is mired with highly charged, fast-paced, and rapidly evolving chaos and uncertainty requiring leaders at all levels to more effectively engage their teams in creative problem solving to improve operational outcomes. In his book “Results Stat!”, Mark David Jones lays out a clear approach and process, coupled with practical tools and solutions, to support any healthcare leader to enact change effectively and implement improvement initiatives with their team. Using relevant, relatable healthcare examples, this book is brimming with tried and tested “Pro Tips”, tools, templates, and self-exams that are grounded in Mark’s own experiences working with world-class organizations. He skillfully demonstrates how to apply these principles to achieve success in improving both team engagement and the patient experience - It’s like having a personal coach at your disposal to guide you step- by- step through any change or improvement effort!
Meet the author…Mark David Jones
Mark David Jones’ Disney career spanned 26 years (and numerous leadership positions) involving a wide variety of functional roles. Mark has been hip-deep in Disney strategies and daily operational implementation. (As he likes to say: “Have I got stories…”)
Over the past 20 years, Mark has been personally involved with over two dozen Fortune 500 companies and numerous healthcare transformation efforts. The interesting thing? Mark discovered that all the best organizations follow the same path to sustainable success (and he’s got all their tools that he’s willing to share with you & your team!)
Brad Rex
President and CEO, eHome Counseling Group
Results Stat! by Mark David Jones is a masterful blend of leadership wisdom that effectively translates the operational excellence of Disney into actionable strategies for the healthcare industry. As a former Disney executive who led Epcot and now as CEO of a nationwide behavioral health company, I can attest to the unique insights this book provides. It is essential for enhancing team collaboration, patient experience, and operational success in any healthcare setting. I highly recommend this book to all healthcare professionals who aspire to integrate the best of Disney’s innovations to create outstanding healthcare outcomes. Mark’s guidance ensures that every reader can use these tools to achieve significant improvements in their organizations.
Order at HBR Press
Premium Signed Copy (No Extra Charge!) or eBook
Audio Book (Coming soon)
Discount for bulk orders!
Loads of practical tools.
Award-winning results.
Make excellence easier!
The book to buy this year!
OUR SERVICES
Need help implementing for your organization? Have Mark come to you!
CONSULTING
Mark is available to come to your organization & help guide you through the implementation process. From senior leader strategy sessions to conducting organization development consultation to team leaders training and other support, you can roll out your improvement efforts with confidence! Contact us today for your long-overdue breakthrough!
Link to Small World Alliance:
KEYNOTES
Mark David Jones has delivered over 1,300 keynotes to organizations like yours over the past 30 years. If you would like to bring him to your event for a keynote presentation or a series of workshops fully customized for your unique circumstances, he would be honored to support your efforts! Reach out today for a no-cost virtual consultation!
Link to 4MarkDavidJones.com:
Media Inquiries
If you would like to contact Mark for an article or network interview, please notify our publicity department here: